15 June 2012

I was wrong... It was a fake!! :(

The Clarisonic Mia that I bought from eBay, blogged about last month (read here) is a fake. I got really suspicious when after 48 hours of charging, the charging light was still flashing (Charging light is meant to stay a solid green when fully charged, which normally takes about 24 hours). I sent a message to the seller via eBay asking her/him (I'm just going to refer to the seller as her) why it is doing that, and the seller said something about charging grids and how it should be fine, just ignore the flashing light. I also asked if she could prove that it's the real deal, and she said to register the code found at the bottom of the clarisonic on the clarisonic website. I did so, and it worked.

However, after closer inspection of my blue clarisonic (the real deal, which I purchased from Sephora when I went to the states late last year) and the pink clarisonic (fake), I found quite a few differences.

1. The Clarisonic mia logo is different on the head. The "S" could have four curved lines surrounding it - two above the "S", and two below. On the fake clarisonic, the curved lines are in between the "S" and "O".

2.  The registration number on the bottom of the clarisonic is different - font and orientation.

3. The word "Clarisonic" is missing on the brush cap. 

4.  When the brush head is removed, there is nothing written on the white ring for the fake clarisonic. The real clarisonic has got the patent number and some other symbols which I don't know. Furthermore, the real clarisonic has got three metal prongs, which hold the brush head in place. The fake one has only got plastic prongs.


 5. When the bottom is pressed, there's a difference. It's a bit hard to describe but the fake one has a bit more of a harder click. The sound of the click is also different. The fake one has a more defined click than the real one.

I ended up getting my money back from the seller when I presented the differences that I found. She refunded me my money, told me to keep the product and closed the ebay listing. My brother is currently using the fake clarisonic, and I haven't had any feedback from him, so I'm taking that as a good sign. He is not using the cleanser that the clarisonic came with though. I don't blame him... Who knows what could be in that? I hope this blog post will help people who buy clarisonics from eBay to distinguish between a real one and a fake one.

EDIT:  I have made a rather crappy video to show the two clarisonics in action, and the ineffectiveness of a genuine clarisonic brush head on a fake clarisonic.

43 comments:

  1. It sucks that you got a fake Clarisonic but I'm so glad that you got your money back :) Having read this, I think that I might hold off purchasing my Clarisonic until I go to the States as well cos it's so risky purchasing off ebay. Great post!

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    1. Oooo! When are you going to the states?

      DrLinDirect has got clarisonics on sale - 20% off
      http://www.drlindirect.com/brands/clarisonic.html

      Was quite tempted to get the Clarisonic Pro... but I'm a bit too broke at the moment.

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  2. Thanks so much for letting us know! It's really helpful and detailed post. Glad to hear that you got your money back. :)

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  4. Thank you very much Abigail for your kind and helpful review. I had my doubts too and your posting further clarifies the authenticity of my Clarisonics. Sadly, many buyers had also purchased a fake product and aren't aware of it still. I'd like to ask in terms of its performance such as vibrations, rotations, scrubbing, etc. how much difference are the authentic and non? Also, does the authentic brush head fits and performs as well on the fake Clarisonic? Thank you. :)

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    1. I can't really comment on the performance as I have not used the fake one. I did ask my brother who has been using it, and he said it's ok, feels a bit rough. However, please bear in mind that he hasn't used the real clarisonic. I've managed to quickly put my real clarisonic brush head on the fake one, and it fits, but when I turned it on, it didn't quite move as well as it normally does on my real one...

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    2. Thank you very much Abigail. Thats sad. I was thinking if the authentic Clarisonic brush works well on the fake device, then perhaps its not that bad still. :(

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    3. You're welcome :) I want to add that maybe yours might be different, as it might have been made by a different manufacturer. Also, the brush head that I tested was a sensitive one (Not sure if that'll make a difference).

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    4. Mine is exactly like yours. So I guess it should respond the same. I'm curious to find out how different they move. :)

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    5. hahaha is that a hint? :P

      I'll try to take a video when I have the time to and I'll link it here (or upload it..)

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    7. O heheh. Actually I wanted to personally experiment it out myself and I did! :D Clarisonic Mia authentic vibrates and scrubs real powerfully well, with soft, bouncy bristles. The result is instant clean, soft and smooth exfoliated skin!

      The fake is scratchy and doesn't vibrate and scrub well despite it moves fast. Bristles are toothbrush stiff and hard too, not referring to the extra soft toothbrush. Also, the sebum still remains on skin.

      Thank you so much Abigail for your awesome video!! You are a wonderfully helpful reviewer! :D

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    8. Thank you for your kind words. I'm just happy to be able to help :)

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  5. Hi! can you please help me find an online store (not ebay) who sells the clarisonic and they can offer international shipping? i need 1 bably.. I live here in China (but im not chinese). Their are a lot of clarisonic on sale in many chinese online store but i don't trust them. Thanks!

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    1. I don't want to be responsible for you purchasing a clarisonic that might be fake, as I have not bought any from an online store. However, having said that, I have read forums that suggest that the clarisonics sold from http://www.drlindirect.com/brands/clarisonic.html is real. Buy at your own risk.

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    1. I dont appreciate my blog being used as a market place to sell your used clarisonics. Please refrain from posting up such comments. Thanks

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  9. so where can i buy a real and cheap clarisonic mia?

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    1. I don't think you can ever get a "cheap" and real clarisonic, unless you buy them second hand. I'm also not familiar with gmarket.

      However, as mentioned above, I have read forums that suggest that the clarisonics sold from http://www.drlindirect.com/brands/clarisonic.html is real. Buy at your own risk, as I will not be held responsible if it is a fake.

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  10. Hi Abigail,

    thanks for lettin mi know the differences in the authetic & fake clarisonic sets. it is really v informative :) if u need any extra brush heads, do drop mi an email at tlesvanity@gmail.com cheers

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  11. i am so shocked to learn that there are fake clarisonic mia(s) in the market! thanks for the alert :)

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    1. My pleasure.. I just want to educate as many people as possible about the fakes on eBay because they aren't as effective in cleansing as the real Clarisonic.

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  12. I purchased a fake clarisonic off of ebay, the seller was in China. After 4 months it stopped charging, I called Clarisonic customer service since it was the plus and it should have had a two year warranty, the serial number began with a P and was told that it was not under warranty because they don't have serial numbers that begin with a P. I reported to ebay and paypal no help because it had been past the 45 days. I will call my visa since that is how I paid through paypal and see if I have any recourse. I learned my lesson, dont buy from China. If you know of how I can report it please advise...

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    1. I'm not sure how you can report it. If I was in your shoes, I'd go through my credit card company and see if I can get the money back. I guess all you can do is learn from your mistakes, and avoid sellers from China and Hong Kong selling "genuine" Clarisonic.

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    2. Hi Abigail, I suspect my clarisonic is fake too. Is ur seller from HK?

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    3. Hi butterfly3,

      Did Visa responsed you with refund?
      I got mine last May.

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    4. I can't remember. I think so... Either HK or China.

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  13. Hi, same here. Seller from China and after 2 months it stopped charging. She was very happy to replace the item except after 2 months, the replacement isn't charging either. She is not responding to my e-mails and it is outside of the E-bay buyer protection time frame. My Clarisonic looks like the real one as you describe, but I contacted Clarisonic and they confirmed the lot number on the device doesn't exist.....fake. :(

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  14. Ah!! I was going to order a cheap one off ebay (£58) being delivered from Hong Kong! Won't be doing that any more!
    p.s. I love your blog! (Please have a look at mine, it's new! jillybakes.blogspot.co.uk)

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  15. Hi, I just bought a Clarisonic Mia 2 from eBay. It has all the characteristics of a REAL Clarisonic as you described in your post, except... that I cannot register it at Clarisonic.com. I keep getting the message that the Lot Number is incorrect. Before bidding on the item, I asked the seller if it was real Clarisonic and he assured me it was "100% authentic." So now I'm wondering why I can't register it. Very strange :(

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    1. I suggest you contact clarisonic with the number to find out whether its real.

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  16. i think if the price is cheaper than USD90, if definitely fake. As far as i know that the wholesale price and the retail price is only a little bit different. We are in Hk so many this product, but the price is not cheap at all.

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  17. Hi,

    Sorry for this misaventure, i bought a pmd from ebay 169 us dollars, on the seller page it's written 100 o/0 authentic,it work but the blue discs are dark blue not as all the other pmd,there is no number on the pmd though i bought it from us i am 100 percent sure it's fake,now i'll go on trusted store like skinstore,drlin as mention here.

    pfouf.

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  18. Thanks so much for this post!
    I really want to buy 1 and the cheap prices on ebay are so tempting and it's so hard to tell especially when the seller just post photos of a box and nothing else!

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  19. It sucks that you got a fake Clarisonic however I'm glad to the point that you got your cash back :) Having read this, I imagine that I may hold off buying my Clarisonic until I head off to the States simultaneously cos its so hazardous obtaining off ebay. Extraordinary post! clarisonic coupons

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  20. An easy way to verify if you buy a fake or real product:
    look for the RealEyeD authenticity code.
    www.realeyed.com

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  21. I just bought a mia (not mia 2) off of eBay and everything seems legit, but it was $68 US and I'm thinking it might be too good to be true. it said it was first generation and maybe that's why? also can you post pictures of the packaging? because mine seems different than what I've seen on google images.

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  22. Thank you so much for your review pretty .. It's so helpful

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